The mateslots withdrawal process requires account verification once cumulative transactions exceed approximately A$3,000. For all withdrawal options, log in via the Mateslots Casino home page. Before that threshold, you can deposit and withdraw without submitting documents. This page covers every withdrawal method, the limits that apply, how long each method takes and what causes delays.
Withdrawal Methods and Limits
| Method | Minimum | Maximum | Weekly limit | Processing time |
|---|---|---|---|---|
| Bank transfer | A$300 | A$6,000 | A$3,000 | 24-72 hours |
| MiFinity | A$30 | A$4,000 | A$3,000 | 24-48 hours |
| Bitcoin (BTC) | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
| Ethereum (ETH) | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
| Litecoin (LTC) | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
| Bitcoin Cash (BCH) | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
| Dogecoin (DOGE) | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
| USDT | ~A$30 | A$4,000 | A$3,000 | Under 1 hour |
The weekly mateslots withdrawal limit of A$3,000 applies across all methods combined. Monthly effective limit at the weekly rate is approximately A$12,000.
How to Request a Withdrawal
- Log into your account
- Go to the Cashier section
- Select Withdraw
- Choose your preferred method
- Enter the amount
- Confirm the request
Mateslots applies the same-method rule: you can only mateslots cashout to a method you previously used for a deposit. If you deposited with a bank card, you withdraw to the same card. If you deposited with crypto, withdrawal goes back to crypto.
KYC Verification
The mateslots payout process does not require upfront verification for smaller amounts. Identity checks are triggered once cumulative deposits and withdrawals exceed approximately A$3,000. At that point, Mateslots requests:
| Document | Acceptable forms |
|---|---|
| Proof of identity | Passport, driver’s licence, national ID |
| Proof of address | Bank statement or utility bill, dated within 3 months |
| Payment method verification | For cards: photo of card with middle digits obscured |
Completing KYC before hitting the threshold avoids delays. Once documents are submitted, review typically takes 24-48 business hours.
Crypto is the Fastest Option
For the fastest mateslots withdrawal, crypto is the clear choice. After internal approval, crypto transactions confirm on the blockchain within minutes to under an hour. Bank transfers and MiFinity go through additional banking processes and take 24-72 hours.
The practical case for crypto at Mateslots is strong: faster payouts, lower minimum withdrawal (~A$30), and the automatic 7% crypto deposit bonus that applies every time you top up. BTC, ETH, LTC, BCH, DOGE and USDT are all supported.
Common Causes of Withdrawal Delays
| Cause | What to do |
|---|---|
| KYC documents pending | Submit documents through account verification section |
| Active bonus wagering not complete | Complete wagering or forfeit bonus before withdrawing |
| Withdrawal exceeds weekly limit | Wait for the weekly limit to reset or use crypto for faster processing |
| Same-method rule not followed | Use the same payment method as your last deposit |
| Account under review | Contact support via live chat with your account details |
If your mateslots payment request has been pending longer than the stated processing time, contact support via live chat. Have your transaction reference number ready.
Responsible Withdrawal Limits
The weekly limit of A$3,000 is set by Mateslots and applies to all accounts at the standard level. Higher withdrawal limits may be available to players in higher VIP tiers. If you have a large win that exceeds the weekly limit, the remaining balance stays in your account until the weekly window resets.
VIP and Higher Withdrawal Limits
The standard weekly mateslots withdrawal limit of A$3,000 applies to all accounts at the base tier. Players who reach higher levels in the Mateslots loyalty programme may access increased withdrawal limits. The loyalty programme awards points from real-money wagering and advances players through tiers automatically. If you are a high-volume player and the weekly limit is a constraint, contacting your account manager (available at higher VIP tiers) to discuss your limit is the appropriate channel.
Withdrawal During Active Bonus
You can request a mateslots cashout at any time, even with an active bonus. However, initiating a withdrawal while a deposit bonus is active typically cancels the bonus and associated wagering progress. If you have completed the wagering requirement, the bonus converts to real balance automatically and becomes part of your withdrawable funds.
FAQ
How long does a Mateslots withdrawal take? Crypto withdrawals process in under an hour after internal approval. MiFinity takes 24-48 hours. Bank transfer takes 24-72 hours. The mateslots withdrawal time starts after internal processing is complete, not when you submit the request.
What is the minimum withdrawal at Mateslots? A$30 via MiFinity and crypto. A$300 via bank transfer. There is no debit card withdrawal option; Visa and Mastercard are deposit-only at Mateslots.
Why has my Mateslots withdrawal been declined? Common reasons are: pending KYC documents, active bonus wagering not completed, withdrawing to a different method than the deposit, or exceeding the weekly limit. Check each of these before contacting support about a declined mateslots cashout.
Do I need to verify my identity to withdraw from Mateslots? Verification is required once cumulative transactions exceed approximately A$3,000. Before that threshold, mateslots payout requests are processed without document submission.
Does Mateslots charge withdrawal fees? Mateslots does not charge its own fees on withdrawals. Your bank or crypto network may apply external fees. Blockchain transaction fees on crypto withdrawals vary by network congestion at the time of the mateslots payment request.
What is the weekly withdrawal limit at Mateslots? A$3,000 per week across all methods combined. Higher limits may apply for players in the upper VIP tiers. If you win more than A$3,000, the remaining balance carries over to the following week.
Withdrawal processing times are estimates and may vary. Mateslots Casino is operated by Stable Tech N.V. under Curacao licence OGL/2024/161/0191. Gambling involves risk. 18+ only. National Gambling Helpline: 1800 858 858.